FAQ
Frequently asked questions
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Do I need a barcode scanner?+
No. Rack Scanner uses the camera on any modern Android phone or iPhone. It reads EAN, UPC, Code 128, Code 39, ITF, QR and Data Matrix codes.
How does pick & pack work?+
Staff open Orders in the app and see only paid orders waiting to ship. They pack one order at a time, or batch-pick many orders from one combined list, then scan every item into the box. Wrong items are flagged before the parcel is sealed, and the packing slip prints from the phone.
What if my products don't have barcodes?+
Rack Scanner also matches SKUs, and staff can search by product name. For fastest counting, add barcodes in Shopify - Rack Scanner picks them up automatically.
How does a phone connect to my store?+
In Shopify Admin open Rack Scanner → Mobile Devices → Connect Mobile App. Staff scan the QR code in the app. Each connection lasts 24 hours for security, then they scan a fresh code.
What happens when I submit a count?+
Rack Scanner sets the Shopify "available" quantity at that location to the number you counted, and records it as a cycle count in Shopify's inventory history.
What if stock changes while we're counting?+
If an order or another update changes stock during the count, Rack Scanner flags the product as a conflict instead of overwriting it. You can accept the new baseline or overwrite deliberately.
Does Rack Scanner fulfil orders in Shopify?+
No - Rack Scanner marks orders as packed and keeps a record of who packed what. You keep fulfilling and buying labels in Shopify (or your shipping app) as usual.
Can I scan an order barcode?+
Yes. Every packing slip printed from Rack Scanner has an order barcode. Scan it in Orders to open that order instantly, or resume the pick list it's on. You can also type the order number.
What counts toward my order limit?+
An order counts once it is fully packed and marked done in the app. Picking, skipping or cancelling a pick list doesn't use your allowance.
Does it work with multiple locations?+
Yes. Pick the location before counting. Merchants set a default location for their team.
Can I count shelf by shelf?+
Yes - Location Audit mode (Growth plan and up) lets staff set a shelf or bin label before scanning. Products on several shelves are added together.
What happens if the Wi-Fi drops?+
Counts are saved on the phone and sync when the connection returns. The app shows an internet status screen until it reconnects.
Can I remove a staff member's access?+
Yes. Disconnect a device, force logout, or revoke a person's access to your store entirely from Mobile Devices or Staff.
Does one plan cover several stores?+
No - each plan covers one Shopify store. Install Rack Scanner on each store you want to count.
Is there a free trial?+
Yes, every plan starts with a free trial. You are billed through Shopify after it ends.
Still have questions?
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